Cancellation & Refund Policy

Last updated: 1 August 2026

This policy explains how cancellations and refunds are handled for RKTech Digital services. It should be read alongside our Terms & Conditions.

1. Project deposits

The deposit paid to book a project reserves capacity in our schedule and covers discovery, planning and initial work. It is non-refundable once project work has commenced.

If you cancel before any work begins, the deposit is refundable less an administration fee of $150 AUD.

2. Cancelling a project in progress

You may cancel a project at any time by giving written notice. On cancellation:

• You are invoiced for all work completed up to the date of cancellation.
• Any amount already paid that exceeds the value of completed work is refunded within 14 business days.
• Any amount owing beyond what you have paid is invoiced with 7-day terms.
• We will provide the work completed to date on settlement of the final invoice.

3. Monthly retainer services

SEO, Google Ads, social media and care plan services run month to month with no lock-in contract unless separately agreed. To cancel, give written notice at least 14 days before your next billing date. Fees already paid for the current month are not refunded, and we continue to deliver the service through to the end of that paid period.

4. Advertising spend

Google Ads and social advertising budgets are paid by you directly to the platform and are not refundable by us. Our management fee is treated as a monthly retainer under section 3.

5. Third-party costs

Domains, hosting, licences, stock imagery, plugins and other third-party purchases made on your behalf are non-refundable once bought, as they are subject to the supplier's own terms.

6. Refunds for defective work

If a deliverable does not perform substantially as described in your quote, tell us in writing and we will correct it at no charge. Where we cannot resolve the issue within a reasonable time, you may be entitled to a refund of the amount paid for the affected service. This does not limit your rights under the Australian Consumer Law.

7. Delays caused by the client

If a project stalls for more than 60 days waiting on content, feedback or approvals from you, we may close the project and invoice for all work completed. Restarting later may require a new quote at current rates.

8. How to request a cancellation or refund

Send your request in writing to hello@rktechdigital.com.au with your business name, project details and the reason. We acknowledge requests within 2 business days and process approved refunds within 14 business days to the original payment method.

9. Contact

Email: hello@rktechdigital.com.au
Phone: +61 414 903 442
Adelaide, South Australia